Frequently asked questions

Once an order has been confirmed, we cannot accept any changes or cancellations, except in the following cases:

・If the product you receive is different from the one you ordered, please contact us via the inquiry form within 7 days of receiving the product.

If you find a defect in the product, please contact us via the inquiry form within 7 days of receiving the product.

Please also contact us using the inquiry form if you wish to cancel before shipment.

Please contact us as soon as possible if you wish to cancel your order, as your order will be reflected in the shipping system as soon as possible after it has been confirmed. Please note that orders cannot be cancelled once they have been shipped.

We are truly sorry.
We cannot change the payment method for your order.

Please contact us via the inquiry form within 7 days of receiving the product.

When you receive the product, please first check to make sure that there are no defects and that the product matches your order.
Please note that we cannot accept returns or exchanges for products that have been delivered more than 8 days ago.

Click here for more details.

If you do not receive emails from our store, it may be for the following reasons:

(1) It has been treated as spam.
Your email system may automatically treat Lazy Styles emails as spam. Please check your spam folder.

(2) The spam filter is set to not allow you to receive emails.
If you are using spam mail protection on your mobile phone, your settings may be set to prevent you from receiving emails from Lazy Styles.
The domain of emails sent from Lazy Styles is "@lazy-styles.com".
Order confirmation emails and various e-mail newsletters will also be sent from the above domain, so please be sure to set your email settings to allow receiving e-mails from the above domain.

(3) The email address you registered is incorrect. We apologize for the inconvenience, but please let us know your correct email address via the inquiry form .

In consideration of the natural environment through going paperless and protecting personal information, we do not include a delivery note.
Please note that the "Order Confirmation Email" will be your purchase details.
If you require a receipt, please contact us using the inquiry form .

For items that are in stock, we will ship within 2-3 business days after confirming your order.

Please check whether you have received the shipping completion email and then check the delivery status using the shipping slip number, or contact us via the inquiry form with your order number.

For items that are in stock, we will ship within 2-3 business days after confirming your order.

Please note that in the case of a large number of orders or depending on the delivery area and road conditions, it may take longer than usual to deliver your order.

Changes can only be made before the product is shipped if you contact us using the inquiry form .
If you wish to change the delivery date and time after the product has been shipped, or to change the shipping information, please check the shipping slip number listed in the email and contact Sagawa Express directly.

Please note that we only allow one delivery address per order.
If you wish to ship to multiple addresses, please place separate orders for each address.

We are very sorry for the inconvenience.
We apologize for the inconvenience, but please contact us using the inquiry form . When you contact us, please let us know your order number.

Returns are accepted within 7 days of receiving the product. *Please see the Return and Refund Policy for detailed return procedures excluding some items.

You can check and change your delivery address from your My Page.
Since you cannot change your email address from My Page,
Please contact us using the inquiry form .

Your login ID will be the email address you registered.
If you do not know your ID, please contact us using the inquiry form .

If you do not know your login password, please enter the email address you used to register your account.
You can reissue your password by clicking on "Forgot your password?" on the site login screen.

If you wish to cancel your membership, please contact us using the inquiry form .